IT Services

Our Expertise

With IT managed infrastructure services, businesses can focus on their core competencies and leave the IT management to experts. This approach provides many benefits, such as improved efficiency, reduced downtime, better security, and access to the latest technologies.

Architecture & Design

IBSI engages key business stakeholders in understanding key business initiatives and expected outcomes and transforming this to a technical design aligned to a reference Architecture, that IBSI developed and maintains. Security, scalability, efficiency, cost effectiveness and sustainable operations and support are key considerations in architecting and designing solutions to address business needs. Where applicable, IBSI develops in parallel the necessary operational processes for operating and maintaining the infrastructure to be built.

Operations & Maintenance

IT Operations is essential for ensuring that an organizations IT infrastructure is reliable, secure, and capable of meeting the needs of the business. This includes the hardware, software, networks, and data centers that are required to support the organizations business operations. And services such as monitoring systems for performance and availability, managing backups and disaster recovery plans, applying security patches and updates, managing configurations and changes, and providing technical support to end-users.

+ IT Infrastructure Monitoring and Management
Covers servers, storage devices, databases, and network equipment in Hybrid/Cloud/On-Premises environment. and tools and services to monitor the performance and availability of the infrastructure and to manage it efficiently.
+ IT Infrastructure Security Hardening
Apply client defined IT Security policies, standards, and guidelines, and implement measures to protect the IT infrastructure from external and internal threats. This includes tools for threat detection, vulnerability management, access control, and data protection.
+ Service Desk
This is a centralized and responsive point of contact for users to request assistance with IT issues such as software problems, hardware malfunctions, or network outages and includes ticketing and tracking systems to manage requests and ensure timely resolution. Our Service Desk is staffed by trained professionals who are knowledgeable in IT systems and technologies and are equipped to handle a wide range of technical issues.
+ IT Network Support and Maintenance Services
Providing proactive monitoring and support to minimize the risk of network downtime, ensure data integrity, and maintain the overall health and performance of client’s network infrastructure. This includes the hardware and software components that make up the network, such as routers, switches, firewalls, servers, and other networking devices. Also includes services such as monitoring the network for performance and availability, configuring, and maintaining network devices, troubleshooting network issues, ensuring network security, and managing network backups and disaster recovery plans.

The different domains of expertise include:

Workplace Computing, including Audio/Visual (Room Solutions) Systems
Voice and Data Communications
Infrastructure Security
Pure Cloud, Hybrid and On-premises Computing Systems
SaaS Application Management
Identity and Access Management
IT Service Management and IT Operations Management Tools
IT Operations and Maintenance including IT Service Management

Our Partners